Create topics from existing online support content

Select the version of Power Virtual Agents you’re using hither:

You tin can use content from existing webpages when creating a Power Virtual Agents bot. This is useful if you already have assistance or support content, such as FAQ pages or support sites.

Rather than copying and pasting or manually re-creating this content, yous can utilise AI-assisted authoring to automatically excerpt and insert relevant content from existing online resource into your bot.

The underlying adequacy identifies the construction and content on a webpage or online file, isolates content blocks that pertain to a support outcome or question, and then classifies them into topics with corresponding

Trigger phrase

for each topic.

At that place are 3 main steps to using the feature:

  1. Select
    Suggest topics
    on the Topics folio to excerpt content from FAQ/back up pages or online files.
  2. Add together the suggested topics to your bot.
  3. Enable the topics.

Yous can
exam the topics in the examination chat, but you’ll need to
publish your bot for customers
to run across the latest changes.


Extract content from webpages or online files

Start, you’ll need to point to the webpages or online files from which you want to extract content.

Afterward the extraction is complete, yous’ll be shown the suggested topics for further review. Suggested topics aren’t automatically added to your bot, only you tin
easily add together them.

  1. Select
    on the side pane.

  2. Go to the

  3. If it’south the outset time you’re getting suggestions, the list of suggested topics will be blank. A link to
    Become started
    Learn more than
    appears instead.

    An empty Topics page, with a link to Get started or Learn more.

  4. Select
    Get started
    Propose topics.

  5. Enter links to each webpage or online file from which you want to excerpt content, and then select
    Add. If you add a link by mistake, you can remove information technology by selecting

    The Suggest topics page, where you enter URLs to extract suggested topics from.


    • The URLs must be secure (they must get-go with
    • The URLs must exist publicly available, that is, they tin can’t need a user to log in.
    • For online files, we do not back up file upload. You must provide the full URL to the location of the file, including the file extension, equally in the example
    • For online files, we currently back up PDF, DOCX, PPTX, TXT files and ii-column formats in TSV, XLSX (first canvas only), and CSV. The file extension must be included in the URL.
  6. When you’re done adding links to webpages and/or online files, select
    Start. The process can take several minutes, depending on the complexity and number of webpages or files yous added. The bulletin “Getting your suggestions. This may take several minutes” appears at the top of the screen while the extraction is in progress.

    An alert that says Getting your suggestions. This may take several minutes appears at the top of the page.


You tin can add multiple webpages and links to online files, but nosotros recommend that you include only a few at a time to keep the list of suggestions manageable.


You won’t be able to add more URLs while the
Advise topics
command is running.

The tool provides explicit feedback about errors so that you tin can empathise and accost whatever bug. For example, you might be unable to extract content because the site you’re referencing is down or it may be gated behind a user login, such as a SharePoint page.

A red banner alert that says We ran into problems getting suggestions appears at the top of the page with a link to more details.

A pop-up window that describes the errors encountered when trying to get suggestions from a web page.

After yous’ve successfully extracted content, a number of suggestions volition appear. These may be either
single-plough or multi-turn topics. You can at present review these suggestions to see which ones you want to add to your bot.

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The Suggested tab on the Topics page lists each topic by name, trigger phrase, source, and date it was received.

Unmarried-turn and multi-turn topic suggestions

When Power Virtual Agents extracts content, it generates unmarried-turn or multi-turn topic suggestions, based on the structure of the document.

unmarried-plow topic
has a trigger phrase that contains a single answer. Topics such every bit these are typically generated if your online content has simple “question-and-answer” pairs, such every bit an FAQ page.

multi-plough topic
contains multiple bot responses, and is often associated with multiple dialog branches.
It provides a guided feel for your bot’s users to navigate through a problem and reach a solution. These topics are typically generated when your online content is similar to a troubleshooting page or a reference transmission or guidebook.

The original content’s structure or hierarchy (such as headings and subheadings) volition
contribute to whether a multi-turn or unmarried-turn topic is generated.

A screenshot of the preview for a multi-turn topic suggestion showing multiple branches from the original question.

How the AI creates topic suggestions

The Power Virtual Agents AI engine applies a number of steps to the content when it extracts topics and generates suggestions. These steps utilize AI to identify and parse visual and semantic cues from the content.

  1. Document parsing:
    the Power Virtual Agents engine identifies and extracts the basic components of the document, such as text and prototype blocks.

  2. Layout agreement:
    the document is segmented into different zones that consist of the blocks of content.

  3. Structure agreement:
    the logical structure of the content is analyzed by determining the “office” of each zone (for instance, what is actual content and what are headings). Power Virtual Agents creates a hierarchical map or “heading tree” of the content, based on the headings and their associated content.

  4. Augmentation:
    the Power Virtual Agents AI engine adds context to the tree by analyzing how the headings relate to each other and their content. At this point, it generates single-turn topics from identified simple “question-and-answer” pairs of headings and content.

  5. Dialog generation:
    multi-turn topics are generated from the augmented noesis tree, depending on whether the topic’south intent is a uncomplicated answer from a group of many, or if the topic has multiple solutions that are equally different, and are chosen based on a user’s input or choices.

Add suggested topics to an existing bot

After the extraction process has been completed, the topic suggestions appear on the
tab. Review them individually to decide which ones you want to include in your bot. You can too add suggestions without reviewing them.

  1. Select the name of the suggested topic.

  2. Review the trigger phrase and suggested
    node. (Each topic will end with a survey, so your customers tin let yous know whether they constitute it helpful.) You have the following three options for dealing with the topic:

    1. To brand edits to the topic, select
      Add to topics and edit. The topic will open, where you can
      edit the trigger phrases or enter the authoring canvas
      to make changes to the conversation flow. The topic will too be removed from the list of suggestions.

    2. To add together the suggested topic without making any changes, select
      Add together to topics. The topic is added and saved, just you’ll stay on the listing of suggested topics. The topic will likewise be removed from the list of suggested topics.

    3. To completely remove the suggestion, select
      Delete suggestion. The topic will be deleted from the list of suggested topics. You lot tin can run the
      Advise topics
      command again if you want to restore information technology.

    An editing window showing a snapshot of the topic's layout.

  3. In the suggested topics list, hover over the proper noun of the suggested topic you want to add or delete.

    1. To add the topic to your bot, select
      Add to topics
      Add to topics.
      . Yous won’t see a preview of the topic and the topic volition be moved from the list of
      topics into

    An up arrow icon next to the title of a topic.

  4. You can also add or delete multiple topic suggestions at a fourth dimension. If you select multiple rows, y’all’ll see options to
    Add to topic

    The list has three items selected.

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Enable topics in your bot

Suggested topics are added to the
tab with their status set to
Off. This way, topics won’t exist prematurely added to your bot.

  1. Select
    on the side pane.

  2. Go to the

  3. For each topic you want to enable, turn on the toggle under

    A table that lists existing topics, where each topic has a toggle that switches between Off and On in the Status column.

See also